Reservation:

Enquiries and reservation for services should be made through Suman Tours operation head Quarter in Bali. Maximum details are required in order to fulfill reservation efficiently. Pleas provide arrival/departure dates, flight details, numbers of person involved and maybe alternative hotels, if acceprtable.

Confirmation:

Confirmation will be made by E-mail or facsimile within 24 hours or maximum 48 hours.

Cancellation:

Suman Tours does not levy cancellation charges. However, Hotels, carriers, restaurant, and other services provider do charge cancellation feed depending on the circumstances. If cancellation charges are levied they will be billed to overseas agent.

Suman Tours cannot be held responsible for charges even trough special circumstances may exist.

In the event of cancellation, Suman Tours will only be liable to refund any monies paid by the overseas agent to them subject to a reduction for such sums, if any, as may be claimed by hotels, carriers or other services providers as specified above.

In the event of a confirmed booking being cancelled during the high and peak seasons, a cancellation charge will be levied by the hotel. Any Cancellation charge receives will incur the following :
Less than 14 days prior to arrival : 50% of the total invoice amount.
Less than 07 days prior to arrival : 100% of the total invoice amount
No show : 100% of the total invoice amount.

The hotel may impose deadline to Suman Tours during the high season to either guarantee or release a particular booking. Such deadline will be superseding the deadline provided above. Breaching these deadline may result in cancellation of bookings. To avoid any disappointment, the overseas agent is requested to jointly observe these deadline and respective requirements and obligations.

During the peak seasons the hotels may also impose deadline to Suman Tours to either guarantee or release a particular booking. To guarantee the bookings the hotel requesting the following terms and conditions :
•  A 1 (One) night non refundable deposit 60 days to 45 days prior to the arrival of the guest's.
•  Full payment should be paid 30 days to 20 days prior to the arrival of the guest's.

Voucher / Exchange Orders:

Please issue one voucher for all services required, clearly explaning and stating the services to be provide. An itinerary (Copy) should also be forwarded with the vouchers., and those services detailed will be provided. Copy of both voucher's and itinerary must be received together with the payment before arrival of the clients.

Meals:

Generally we always include B =Breakfast (Continental or Full breakfast) in our quotation. Should other kind of meal included in our quotation's/program's, we always indicate clearly which meals included such as: L = Lunch, PL =Picnic Lunch and D =Dinner.

Taxes:

Airport Taxes, both for Domestic and International departure are not included in our quotation, unless specifically requested.

Hotel:

Hotels quoted in this tariff are inclusive of service charge and applicable government tax applicable to each destination. We reserve the right to adjust the hotel rates accordingly to reflect the increase or decrease in the amount of tax payable.

Validity:

All rates quoted in this tariff valid from April 01,2006 until March 31, 2007, and are subject to change with or without prior notice.

Visa:

All visitors arriving in the territory of the Republic of Indonesia must have a valid visa. Except those citizens which has the facility of VOA (Visa On Arrival); they may obtain on their arrival at the first destination. Visa fee does not include in our prices.

Tour Leader:

Service are provided free of change for one tour leader with every full 15 paying passenger. The complimentary arrangements do not include meals within the hotels and airport taxes. Generally the necessary meals expenses and airport taxes are prorated into quotations of the paying passengers. The hotel normally extends a half twin complimentary for 15 full paying passengers.